After an additional period of monitoring, ThreatX Engineering is satisfied that all affected customers have now resumed normal risk processing operations. This incident is now resolved.
Posted Nov 10, 2023 - 17:32 MST
Monitoring
ThreatX Engineering has identified the likely source of the problem and has implemented a fix. Processing rates appear to be returning to normal. ThreatX Engineering is monitoring closely.
Posted Nov 10, 2023 - 17:22 MST
Investigating
ThreatX Engineering is investigating an issue in which a subset of customer traffic is not being properly processed for risk-based blocking. This outage affects a subset of customers and does not affect other forms of blocking such as request-based blocking or access-list-based blocking. ThreatX Engineering is actively investigating and will post an update as soon as more information is known.
Posted Nov 10, 2023 - 16:37 MST
This incident affected: Backend Risk Analytics Engine.